Terms and Conditions

1. Conduct Requirements

As a user of our services, you agree to conduct yourself in a professional and respectful manner. This includes:

• • Treating our staff with respect and courtesy at all times
• • Providing a safe working environment free from hazards or threatening conditions
• • Communicating clearly about service requirements and any special considerations
• • Notifying us promptly of any concerns or issues during service delivery

2. Prohibited Activities and Behaviors

The following behaviors are strictly prohibited and may result in immediate termination of services:

• • Any form of harassment, discrimination, or abusive behavior toward our staff
• • Providing false or misleading information about property conditions or access
• • Requesting services for illegal activities or unsafe conditions
• • Attempting to poach or directly hire our staff members
• • Refusing payment for services rendered without valid justification

3. Content Guidelines and Restrictions

When communicating with us through our website or other channels, you agree not to submit content that is unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable. You also agree not to upload or transmit any content that infringes on intellectual property rights or contains malicious code.

4. Age Restrictions and Requirements

You must be at least 18 years of age to enter into a service agreement with Millbrook. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding contracts under applicable law.

9. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. While we strive to provide high-quality cleaning services, we make no warranties or representations about:

• • The completeness, accuracy, or reliability of any service or information
• • Uninterrupted or error-free service delivery
• • The results that may be obtained from using our services
• • The correction of any defects in service delivery

10. Limitation of Liability

To the maximum extent permitted by law, Millbrook shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• • Loss of profits, revenue, or business opportunities
• • Loss of data or information
• • Cost of substitute services
• • Personal injury or property damage not directly caused by our negligence

Our total liability for any claims arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

11. Consequential Damages Exclusion

Under no circumstances shall Millbrook be liable for any consequential, indirect, or incidental damages resulting from service delays, cancellations, or quality issues. This includes but is not limited to missed appointments, scheduling conflicts, or dissatisfaction with service outcomes not directly caused by our breach of duty.

12. Force Majeure Provisions

Millbrook shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of nature, war, terrorism, labor disputes, government actions, pandemics, or utility failures. In such cases, our obligations will be suspended for the duration of the force majeure event.